Online Terms and Conditions

By placing a ticket order on The Cut website you make a request to book tickets for a performance subject to these ticket terms. This does not mean that your request has been accepted.

Only when payment has been processed and you have received an email from the box office, your booking will be confirmed. All prices include any applicable tax.

Concessionary tickets are available only when advertised. Concessions are under 16, over 60, and full time students. Please bring ID when collecting tickets. 

Tickets are subject to availability and are non-refundable. We will not be responsible in the event that you make any error when purchasing tickets on The Cut website. Please check your order carefully before finishing your transaction. If you have trouble processing your order contact the box office on 0300 3033 211 (Tuesday – Saturday from 11-2pm) or email: boxoffice@newcut.org

Refund Policy

Tickets are generally non-refundable and cannot be exchanged; a refund will only be given at discretion of The Cut Management. If you’ve got any concerns regarding your ticket purchase or regarding our refund policy please contact the box office on 0845 673 2123.

Latecomers will only be allowed at our discretion. We reserve the right to refuse admission of the ticket holder at any time.

In case of a cancellation of a performance or abandonment for reason beyond our control The Cut won’t be liable to pay any person compensation other than a refund to the value of the ticket price.

New Cut Arts
8 New Cut
01986 873285

Registered charity number 1123971
VAT No 913147839